Quality and governance

For the authorities and families we work with, our commitment to high quality care is a guarantee that they have come to expect. We pride ourselves on providing transparency to all parties including a clear plan for progression so that the value and outcomes of our services are measurable at every stage of the journey.

We provide outcomes and recovery-focused evidence for families and commissioners through a number of different methods that record quality and performance data. We can evidence our experience of providing highly personalised independent living options across the whole care pathway.

We are committed to ensuring services adopt a person-centred approach as identified in ‘Person Centred Approach Policy and Procedure’. Our policies and procedures are developed and reviewed by our internal quality team, led by our Head of Quality and Governance, who directly reports to the CEO and the Board.

Eden uses an integrated governance approach to manage and direct quality within the company. A series of committees meet either monthly or quarterly (depending upon their function), and report into a monthly Group Integrated Governance Meeting held by the Eden Executive Team.

External oversight is provided by a quarterly Review Board (Quality Council) made up of service users, carers, management, and members of the board. Best practice and learning from events is shared through group supervision meetings and also through a monthly update that shares data on trends in quality and governance, Health and Safety updates, and updates on the CQC and stories from around the business.

CQC and Experts by Experience

Across all regions of the Eden Futures Group, we are registered with the Care Quality Commission in respect of regulated activities which we provide to service users.

In support of the audit process, the organisation has developed an Expert by Experience programme. This enables interested service users to work alongside members of the Quality team by visiting services to speak with staff and service users about how the service meets peoples’ needs. This information then feeds into audits in respect of those services. This programme is expanding to become group wide.