Our commitment to high quality care is at the heart of what we do. We are open and transparent and work hard to deliver the standards that people expect – whether that be the people we support, their families and their professional teams.
We provide outcomes focused evidence for families and commissioners through a number of different methods that record quality and performance data. We can evidence our experience of providing highly personalised independent support for people with a wide range of needs.
Our Quality and Compliance Team oversees a robust Integrated Governance Framework which gathers qualitative and quantitative data against all aspects of our services including safety, workforce, effectiveness and leadership. This encompasses our policy structure, the operational oversight and compliance of service quality and our internal governance meetings.
Eden Futures uses an Integrated Governance approach to manage and direct quality within the company. A series of internal boards meet either monthly or quarterly (depending upon their function), and report into a monthly operational meeting and a quarterly Group Integrated Governance Meeting chaired by the CEO.
Eden launched an Expert by Experience (EbyE) programme two years ago as co-production is essential in helping to understand what services should look like and how people want to be supported.
All Experts (service users) are paid for the work they do. They participate and lead in interviews for support workers, managers, PBS coaches and senior roles. They actively contribute to training (in person and by video) and audit service quality. Their voices are encouraged, no matter how uncomfortable it might be to hear.
Some of Eden’s Experts have been invited to be a part of the CQC Expert Advisory Panel for Closed Cultures. Future aspirations include recruiting more experts, involving experts on new build design and setting up a peer/advocate support group to support transitions from a hospital or secure setting.