Specialist Service Team Manager


Job Role: Specialist Service Team Manager

Location: Ollerton, Beamish Court

Salary: £20,000 – £24,000 per annum

Full Time

 

About Us

We provide high quality, person centred care, support and enablement for people with disabilities and support needs. Developing services around the individual at all stages of their care pathway from support following discharge from Hospital environments to supported living and outreach support to access the community.

Duties:

  • Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
  • Oversee the mentoring system, ensuring new members of staff are successfully inducted into the Company
  • In conjunction with the training department ensure staff receive the correct training, both at induction and further training
  • Provide regular structured supervision to the staff team in line with Company policy and procedure
  • Ensure personal reviews are held annually for each member of staff and take an active role in the development of all staff in the team
  • Ensure that duties of all staff within the service are clearly defined and carried out.
  • Identify areas for training / development within the team and communicate this need to the training department if relevant
  • Ensure staff meetings are conducted in a professional and constructive manner and points addressed
  • Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge
  • Undertake on-call duties as required and respond to call outs if needed in order to maintain a safe service
  • Ensure all team members receive adequate and appropriate support and debriefing to meet their needs in relation to supporting people who challenge
  • Respond to poor performance or conduct issues in a fair and consistent manner using the Company procedure
  • Monitor attendance and conduct return-to-work interviews as required in accordance with Company policy and procedure
  • Ensure staff complete timesheets / annual leave requests appropriately

Benefits

  • Competitive rates of pay
  • Workplace pension scheme
  • Westfield Health Scheme
  • Lifeworks
  • Comprehensive training and development support with the opportunity to gain a recognised vocational qualification
  • Free DBS Checks
  • Childcare Vouchers
  • Paid annual leave based upon the hours you work, including overtime

Requirements

  • You will need to have a caring and positive nature
  • Must to able to be supportive
  • Have a calm and tolerant approach
  • Empathy is essential
  • Ability to work to a rota

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