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Supporting people on their journey towards greater independence
Man with beans
man with woman
Providing high-quality, person-centred care that offers enablement for people with disabilities and support needs
man with woman
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Promoting positive mental health and enabling individuals to live as independently as possible
Man outside
woman with food
Using our experience and clinical expertise to help people achieve fulfilling and independent lives
woman with food
man on bike
Supporting people on their journey towards greater independence
man on bike
man in hat
Promoting positive mental health and enabling individuals to live as independently as possible
man in hat
Supporting people on their journey towards greater independence
Health Investor Specialist Care Provider of the Year 2020
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IT Support Officer

Job Role: IT Support Officer

Job Types: Full-time, Contract, Permanent

Salary: £22,000.00 per year


  • Company events
  • Company pension
  • Free or subsidised travel
  • Referral programme
  • Wellness programmes


  • 8 hour shift

IT Support Officer required for a leading care company based in Newark-On-Trent to be responsible for Working closely with IT Help Desk colleagues to support the business handling “how do I” inquiries along with IT Admin requests through our Help Desk software.

The ideal candidate for this role will have excellent customer service experience along with a very good appreciation of IT support. Previous experience within an IT Help Desk/Service Desk role is required.

This role will be office based on a remote working rota; the company does have a flexible working policy.

Key Responsibilities:

  • Report to the IT Support Officer Team Leader.
  • Provide an excellent first point of contact within IT for all enquiries.
  • Record, prioritise, assign, and manage all requests and incidents reported to the Help Desk.
  • Manage customer expectations and communications via telephone, email, and face to face.
  • Escalate to our external IT support company, other team members, departments where appropriate.
  • Recording and tracking project issues and escalating to the necessary project teams.
  • Documenting new processes, knowledgebase articles, amending and proposing new documents.
  • Manage users and permissions and carry out audits in all our internal IT systems.
  • Setup, provide and maintain IT equipment for staff members.

Key Skills:

  • Previous experience in a Helpdesk or Service Desk support role providing end user support, in a fast-paced environment.
  • You will have excellent customer service skills and an ability to communicate information to colleagues with varied levels of technical knowledge across all functions within our organisation.
  • Strong organisational skills, the ability to multi-task and have demonstrable knowledge of IT Service Delivery best practices.
  • Driving licence is essential

At a technical level, an awareness is required:

  • Active Directory and Office 365 user and group administration.
  • Word, Excel, PowerPoint, and Outlook.
  • Excellent Teams and SharePoint administration.
  • Mobile Device Management with Android.
  • Windows 10.
  • Remote desktop.
  • Print management.
  • Basic hardware diagnostics/triage.
  • IT asset management.
  • Basic awareness of the ITIL/ITISM.

The following would be beneficial:

  • Experience with a recognised ITSM platform.
  • ITIL foundation certification would be particularly beneficial, but training will be provided.
  • Admin in Zoho People, Zoho CRM, Microsoft Dynamics or something similar.
  • Cyber security certification and implementation.
  • Google Workspace experience for ChromeOS device administration.
  • Experience with Microsoft ‘MDT’ tool for creating and pushing out images to computers.