Team Manager


Job Title: Team Manager

Location: Newark

Salary: £25,000 per anum

Closing Date: Friday 10th April 2020

Reporting to: Area Manager / Assistant Area Manager

Job Purpose

Section A: Leading Services

Provide clear and structured day to day leadership, management and support to the local team in order to ensure the highest quality of service is delivered.

Section B: Shaping Services

Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture.

Section C: Delivering Positive Outcomes

Understand and promote a person centred and needs led approach in order to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures.

Section D: Partnership Working

Establish and maintain relationships with other agencies and the wider circle of support in order to promote joint working and provide a better quality service to the service users.

Section E: Continuing Personal Development

Be willing to undertake further training or development seeking to enhance knowledge and skills.

Section A. Leading Services

Purpose:

Provide clear and structured day to day leadership, management and support to the local team in order to ensure the highest quality of service is delivered.

Duties:

• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs

• Oversee the mentoring system, ensuring new members of staff are successfully inducted into the Company

• In conjunction with the training department ensure staff receive the correct training, both at induction and further training

• Provide regular structured supervision to the staff team in line with Company policy and procedure

• Ensure personal reviews are held annually for each member of staff and take an active role in the development of all staff in the team

• Ensure that duties of all staff within the service are clearly defined and carried out.

• Identify areas for training / development within the team and communicate this need to the training department if relevant

• Ensure staff meetings are conducted in a professional and constructive manner and points addressed

• Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge

• Undertake on-call duties as required and respond to call outs if needed in order to maintain a safe service

• Ensure all team members receive adequate and appropriate support and debriefing to meet their needs in relation to supporting people who challenge

• Respond to poor performance or conduct issues in a fair and consistent manner using the Company procedure

• Monitor attendance and conduct return-to-work interviews as required in accordance with Company policy and procedure

• Ensure staff complete timesheets / annual leave requests appropriately

Section B. Shaping Services

Purpose:

Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture.

Duties:

• Attend interviews for potential new packages of care and support as required with the senior management team.

• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team.

• In conjunction with the wider management team, promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.

• In conjunction with the management team, recruit and select new staff taking an active part in the interview process

• Ensure the skills and expertise of successful applicants reflect the individual needs of the service users.

Section C. Delivering Positive Outcomes

Purpose:

Understand and promote a person centred and needs led approach in order to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures.

Duties:

• Lead the staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations. Promote a respectful person-centred approach by fostering and leading in a non-aversive, supportive manner.

• Undertake responsibility and effectively manage the team(s) whilst ensuring a high profile within the properties

• In conjunction with the management team ensure that all staff are complying with Company policy and our obligation to the service users

• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users needs and preferences

• Monitor and audit systems and records to ensure that the Company’s standards are being maintained and service users’ needs are being met

• Ensure properties are fully staffed by arranging for shifts to be covered when colleagues are absent

• Ensure service user reviews are held in a professional manner and organise venue and attendance if required ensuring any issues arising are responded to appropriately

• Ensure reviews are held according to the needs of the service user and promote a person-centred approach to the preparation of the review involving the service user

• In partnership with the managers and staff generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs

• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

• If appropriate, assess, plan and implement individual reactive strategies (IRS) to ensure health, safety and wellbeing of service users and staff

• Ensure staff and house meetings are held at required intervals and ensure feedback from the service users and staff is responded to appropriately

• Oversee the benefit / allowance system, ensuring appropriate funding is sought and support the team to implement procedures within the property for the collection of monies as applicable

• In conjunction with the wider management team, implement systems, processes and procedures ensuring the service meets external quality standards and regulations

• Have an understanding of the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)

• Oversee and audit financial procedures within the properties ensuring staff are adhering to the Company’s contractual obligations

• Undertake regular property audits to ensure good practice is being adhered to

• Undertake on-call alongside colleagues as appropriate. Work on a rota to ensure the service is effectively managed seven days a week

• Attend and contribute to management meetings and other team meetings to discuss and share information and progress.

Section D. Partnership Working

Purpose:

Establish and maintain relationships with other agencies and the wider circle of support in order to promote joint working and provide a better quality service to the service users.

Duties:

• Promote a professional image of the service and the Company at all times.

• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.

• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support.

• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

Section E. Continuing Personal Development

Purpose:

Be willing to undertake further training or development seeking to enhance knowledge and skills.

Duties:

• Participate fully in regular management supervisions, 1:1s and personal reviews being proactive in seeking new opportunities to develop.

• Undertake and complete Diploma in Health & Social Care level 3 or 4

• Undertake and complete Diploma in Management level 5 if relevant

• Be willing to undertake further training or development which is deemed essential to fulfilling your role.

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