Celebrating our Apprentices

In celebration of National Apprenticeship Week, Chay, our Eden Apprentice of the Year Award winner, tells us a little bit about himself and his role at Eden Futures.


I started off at Eden having dropped out of University and a bit perplexed on where to go. I wasn’t too sure what I wanted to do, just certain that looking at National Apprenticeship programs was the best starting point for my career.

I’ve always been a bit shy and introverted (definitely one for nights in rather than nights out) but working here has really brought me out of my shell and massively improved my networking skills.



My role involves a heavy amount of project work to help implement new IT systems and policies to improve the work environment for our employees.

I also support all employees with any IT queries they may have, no matter how big or small, every phone call is equally important!



Winning the Apprentice of the Year award meant a great deal to me as it showed how much everyone has appreciated my work and help during my first year at Eden Futures. Hearing the cheers when my name was called out was amazing and showed me how happy people were that I had won. I hope it is just the starting point of a long and prosperous career.

Finalists in Health Investor Awards

We are proud to announce that Eden Futures is a finalist in two categories of the prestigious Health Investor Awards 2019.

Our service will be up against other national healthcare providers in the categories of ‘Specialist Care Provider and ‘Community Support Provider.’

Andrew Lennox, Eden Future’s CEO, commented: “Eden Futures is always striving to go above and beyond in all areas of the care sector and I am immensely proud of the extraordinary work that the team carry out on a daily basis for our service users.

“This nomination is testament to the hard work of each and every one of our team members across the country and is recognition of the high quality service we pride ourselves on delivering.”

As part of the awards process, we will be judged for our excellence in the provision of services within a community setting and for our care for adults with learning disabilities, including mental health.

The awards will take place on June 12 at London’s Grosvenor House Hotel, attended by over 1,200 of the sectors leading figures. The event is expected to attract a high volume of advisors, investors and operators within healthcare.




Eden celebrates Excellence Awards

We were proud to recently hold our celebratory awards evening, recognising our diverse and dedicated employees.

The ‘Excellence Awards’ event was attended by the finalists of the awards, which saw over 300 nominations received for 11 separate categories, including the ‘Extra Mile’ and ‘Autism’ award.

Eden Futures support over 600 people in a range of Supported Living settings, with over 1,100 staff members working to support, sustain and develop people’s independence.

Andrew Lennox, Eden Future’s CEO, said: “The Eden Futures team delivers high quality, person-centred support on a daily basis for service users, ensuring they live independent, fulfilling lives in their local communities.

“We wanted to take the opportunity to recognise the commitment and enthusiasm of our talented staff that have helped to improve the lives of service users over the past year.”

Staff were treated to a red carpet event as part of a two day leadership conference, an event which brings together senior staff to reflect on the past year and to discuss leadership development skills going forward.

Individuals were recognised on the evening with awards such as Making A Difference, Going The Extra Mile, Best Newcomer, Support Worker of the Year, Ambassador Award, Autism Award, Inspiring Leader, Behind the Scenes, and Best Service.

Celebrating Dignity Action Day

Dignity Action Day #DAD2019 is an annual opportunity for health and social care workers, and members of the public to uphold people’s rights to dignity. It’s aim is to provide a truly memorable day for people who use care services.

The campaign supports changing the culture of care and support services, placing dignity centrally, in the hearts and minds of all those that care for others.

One of the values that Eden Futures employees are expected to live by is to be Caring and Compassionate: ‘We expect every member of Eden Futures to be caring and compassionate by nature. When delivering support, your every action should be geared towards the needs, feelings, wishes and care plan of the person that you support.’

We were pleased to recently celebrate Dignity Action Day, spreading the word about the campaign to our colleagues and service users. Our service in Coventry and Warwickshire enjoyed a DigniTea event. With plenty of cake and tea, service users and dignity champions got together to promote their 10 dignity dos and put their views up on our Dignity Tree.


Success with two 100 per cent ‘Good’ CQC ratings

Two Eden Futures supported living services have been awarded a 100 per cent ‘Good’ rating from from the Care Quality Commission (CQC), following recent inspections.

The services, in Nottinghamshire and Lancashire, were found to be 100% Good in all areas of ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well led,’ with staff providing people with “choice, promotion of independence and inclusion.”

Staff from the Lancashire service were praised for their ‘approachable’ manner, with one team member commenting, “I particularly like the approach of the area manager, he is very person centred and keen to provide an excellent service to service users.”

Another said, “In terms of my work career, this is the best company I have ever worked for. They are innovative and listen to ideas from all levels of staff. We have a leadership and development programme and we can nominate people for courses. They invest in development.”

Tenants of the service told inspectors, “Staff are very kind and respectful. They always listen,” whilst inspectors found that people’s ‘privacy, dignity and independence were respected and promoted.

The Nottinghamshire service received equally positive comments and staff were praised for their “patience, consideration and kindness,” with one family member of a service user commenting, “I trust the staff. They really care about them and they’ve been very kind organising family trips and visits. It’s like a small family here.”

One member of staff added: “I couldn’t imagine working anywhere else. I feel I am trusted and all the team have the same approach and respect people’s decisions.”

Eden Futures CEO, Andrew Lennox, commented: “It’s fantastic that we have once again achieved 100% ‘Good’ CQC ratings. The teams in Lancashire and Nottinghamshire have worked tirelessly to deliver high quality, person-centred support and so I’m delighted their dedication has been noticed.”

Eden Futures has a 100% ‘Good’ CQC score for every Key Line of Enquiry in all of its services across England, a goal that was set only three years ago.

The Lancashire and Nottinghamshire services deliver person centred care with the aim of supporting independence and enabling individuals to move on. As such, person centred care plans are in place to track development and ensure a smooth transition.

Eden Futures appoint more ‘Expert by Experience’

Following a successful pilot scheme, Eden Futures has ended the year with the appointment of three new Experts by Experience to the company, bringing the total to 6.

Alan, Debbie and Ingrid, have taken on the role in order to further improve the services provided by Eden Futures.

All the Expert by Experience are supported by Eden Futures and work alongside the organisations Quality, Learning & Development & Recruitment/Leadership Teams to highlight great practice, identify areas for improvement, recruit the right people into the organisation and ensure inductees hear from people who use services at the very start of their employment.

Lorna Durrant, Head of Specialist Strategies & Outcomes at Eden Futures, commented: “We are always striving to improve our services at Eden Futures and listening to our Experts by Experience helps us to achieve this. We’re delighted to have them as part of our growing team.”

Alan said: “I can help service users with any concerns they have in the service they live in.” Debbie, added: “I’ve never had a paid job before, I can’t wait!”

The Experts by Experience programme offers paid opportunities for people with disabilities, brings authenticity to Eden Futures’ process, as well as helping to shape the organisation now and for the future.

Award win at esteemed healthcare awards

Eden Futures is pleased to announce they have won the Supported Living accolade at the prestigious LaingBuisson Awards 2018 ceremony.

Up against nine other supported living providers, Eden Futures impressed the awards judges with their organisational attitude, approach and goals and their key accomplishments over the past 12 months.

One of these key accomplishments is achieving a 100% good CQC rating in every service and in every Key Line of Enquiry, a result of their continual drive to achieve quality outcomes for the people they support.

Receiving the award, Andrew Lennox, Eden Future’s CEO commented: “Following our Public Private Partnership Laing Buisson award win last year, we are now honoured to have also received the Supported Living Provider award.

“This award would not have been possible without the hard work and dedication of our whole staff team, so I would like to thank them for their continued efforts in providing high quality, person centred care, support and enablement.”

More than 1,000 people were present at the annual awards ceremony which celebrates the best in health and social care. Held in the spectacular ballroom at the Park Plaza Westminster Bridge, the event was hosted by actor and writer, Alexander Armstrong, who entertained the guests before presenting the Awards with LaingBuisson Chairman, Stephen Dorrell.

LaingBuisson’s biggest event yet, the finalists were chosen by an independent panel of judges from over 350 nominations.

Eden Futures works innovatively in the sector to find housing with care solutions for vulnerable adults, and have had recent success as a result of collaboration and consultation with housing associations and local authorities.

Warrington living scheme welcomes first tenants

Our supported living service in Warrington has welcomed its first tenants this week.

They have each moved into a specialist apartment designed to provide a supported living service for people with a learning disability or mental health need who require an alternative to residential care provision.

The new service which is located close to the centre of Warrington, Cheshire is made up of 4 bungalows, 2 ground floor apartments and 3 first floor apartments.

Each apartment is generously sized with its own front door, kitchen-diner, bedroom and bathroom. There are communal spaces within the development and a garden area.

One new tenant, Ingrid, told us: “I’m really enjoying living here and feel grateful to be here.” She added: “All the staff are brilliant and I feel very comfortable talking to them.”

Eden Futures has been working in partnership with registered social landlords Inclusion Housing Ltd who ensure the apartments are of the highest standard which allows Eden Futures to provide support that is better tailored to the needs of the individual.

Dave Whittock, Director of Service Development, from Eden Futures told us: “We are really pleased to have collaborated with Warrington Borough Council, Inclusion Housing Ltd and Independent Housing Ltd to bring about this excellent supported living service”.

“It’s great to see that the first two people had the opportunity to move in the day we officially opened the scheme and that they are enjoying their new home”.

First tenant moves into Scunthorpe scheme

A new supported living service run by Eden Futures in North Lincolnshire has welcomed its first tenant this week.Kelly moved into one of the eight specialist apartments that have been designed to provide a supported living service for people who require an alternative to residential care provision and with a learning disability or mental health need.

The new service in Scunthorpe is a re-development of two existing bungalows into enhanced, specialist supported living apartments that each includes their own front door, a bedroom, a bathroom/wet room and an open plan lounge/kitchen/diner.  Each person has their own private garden, and the facility has assistive technology built in to the infrastructure to aid independent living.

Kelly told us: “I really love my new flat and I really love the staff.” Her mum added: “I’ve seen the progress of the development and I’m truly impressed with the facilities they are offering.”

Eden Futures has been working in partnership with the Care Housing Association to ensure the apartments and the service are of the highest level and means that support can be offered to people with more complex and challenging behaviours.

Dave Whittock, director of service development, from Eden Futures told us: “This is another great example of how we have worked in partnership with our key stakeholders. This redundant and dilapidated care home has been given a new lease of life and brought back into the social care sector.

“The development continues to build on our other recent developments and provides further evidence of the on-going demand for Eden Futures services.”

The new tenants will look after their own tenancy, managed by Care Housing Association, who have kindly helped to provide individuals with a furniture pack when they move in, including all the essentials such as a single bed, wardrobe, sofa and a dining room table.

Matthew Eddisford, chief executive at Care Housing Association, added: “Care have been delighted to work with Eden Futures on this and other developments.  Through this collaborative approach to development we are able to continually raise the standard for specialist supported living. This new development provides Scunthorpe with high quality, sustainable properties that are truly reflective of the needs of our tenants and we are delighted to hear that *Kelly loves her new home.”

Eden Futures service user recruited as an ‘Expert by Experience’

A service user who has been supported by Eden Futures for 8 years is thoroughly enjoying working at Inclusion North as an Expert by Experience.

Gary has extensive knowledge of learning disabilities and a wealth of experience in health and social care. His position at Inclusion North involves taking part in Care and Treatment Reviews requested by the NHS.

Working across Yorkshire and the North East, Gary ensures that people with a learning disability and/or autism who may have a mental health condition, have behavior that challenges, who are in hospital or at risk of going in to hospital are safe, receiving good care and treatment and have a plan for how they can be supported to live good lives in the community.

Gary commented: “I’ve been working for Inclusion North as an Expert by Experience for nearly 3 years now and I’m really enjoying it. I love helping people to make sure that they receive the right care and support.”

Concentrating on individual needs, Gary will take patient’s concerns to the panel for recommendations and as a team they will determine what care needs to be delivered.

Supported by Eden Futures, Gary was initially in a shared house and then progressed into his own self-contained flat when he wanted to move in with his Girlfriend, who is also supported by Eden Futures. They are getting married on October 26 and are very much looking forward to it.

Gary added: “The support I’ve received from Eden Futures over the last 8 years has been fantastic, they’ve had a huge impact on my journey and are always encouraging me to look for opportunities.”