Fishing helps to boost young man’s mental health

An individual supported by Eden Futures is using the power of fishing to boost his health and wellbeing.

Nigel has been supported for over four years, and after losing his father suddenly, the team wanted to help him cope with the loss. His love of fishing proved to be a great way to do this, boosting his confidence and self-esteem.

Fishing can build resilience against ill health providing opportunities for relaxation, relief from stress, improved physical activity and access to natural environments.

After catching one of his largest carps recently, which weighed over 20lbs, Nigel said: “That was for my Dad. I know he would be proud of me.”

He added: “I love going fishing with the team at Eden Futures and my worries go away and I can’t wait to get up in the morning to go.

“It reminds me of the good times I have had fishing with my dad.”

Ann-Marie Igoe, Eden Futures Team Manager, commented: “Escaping into green spaces and feeling close and connected to nature boosts feelings of well-being, improving mood and enabling people to find respite from life stresses.

“Nigel is an avid fisherman and since losing his dad fishing has helped him to manage his mental health, so we wanted him to engage in this activity whenever possible.”


Gold for Investment in People

We have recently been awarded Gold accreditation against the Investors in People Standard, demonstrating our commitment to realising the potential of our people.

Maintaining the Gold status accreditation since 2016, we have proven once again our dedication to supporting and developing a happy and healthy workforce.

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Working with clients across the globe, Investors in People enables organisations to benchmark against the best in the business on an international scale.

The practitioner report stated that ‘Eden Futures is an inspirational company with a great deal of passion that ensures the organisations mission not only meets but exceeds expectations. The senior leadership team can only be described as passionate, caring and inspirational. There is a very strong commitment to developing every aspect of the organisation in a consistent manner so that the business strategy can be brought to fruition.’

‘The practitioner was inspired by people’s passion around levels of service and support given to their service users and a genuine desire for Eden Futures to succeed. This is supported by encouraging high levels of involvement through working groups and team discussions during group supervisions, something which is highly appreciated by people across the business.’

Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Eden Futures, Investors in People accreditation is the sign of a great employer, and an organisation committed to achieving success by realising the potential of their people. Eden Futures should be extremely proud of their achievement.”

Commenting on the award, Eden Futures CEO Andrew Lennox, said: “We are really proud of our achievements as an employer. Our team is fundamental to our business and to the care and support service we provide to service users. Without the incredible people on our workforce, we would not be able to make a difference to people’s lives each and every day. Well done to everyone at Eden Futures for enabling us to demonstrate our commitment and to have that recognised with this Gold Accreditation against the Investors in People standard.”

If you are interested in joining the Eden Futures team, view our work for us page.


World Autism Awareness Week – ‘Reflecting on my career’

1989 was the year I started working in social care. I can’t say it was a conscious decision, but I can confirm it was the best decision I’ve ever made.

I left school at age 16 and went to college to train as a chef. After qualifying, I quickly realised that I loved sampling food a little bit too much and the hours I worked meant I didn’t have a life outside of the job.

I saw an advert in a local paper, yep, that’s how we did it back then, for a local autism charity who were looking for a catering officer. I knew nothing about autism, but I knew a lot about food! I was invited for an interview so off I went to the local library to get a book about autism, no home internet access for me I’m afraid. Fortunately, the charity was more interested in my catering skills than my knowledge – or lack of – of autism and I was offered the job.

I remember my first day like it was yesterday and the word that springs to mind is WOW! I had no idea how intense the environment would be. I soon settled into my new role and the desire to improve my understanding of autism to help me provide effective support to autistic people for excellent quality of life outcomes penetrated my whole being. That’s not to say there haven’t been challenges over the years. Sometimes I’ve doubted myself and sometimes I’ve got things wrong.

As I sit here reflecting on my career, older and hopefully a little wiser, I want to say thank you.

Thank you to every autistic person I have ever met.

For helping me to understand and letting me know when I didn’t.

For allowing me into your world when you could.

For accepting me and forgiving me when I misinterpreted your communication.

For teaching me to look for alternative ways by being open to finding them.

Most importantly, thank you for enhancing my world.

I feel truly blessed and privileged for the last 30 years.

Celebrating our Apprentices

In celebration of National Apprenticeship Week, Chay, our Eden Apprentice of the Year Award winner, tells us a little bit about himself and his role at Eden Futures.


I started off at Eden having dropped out of University and a bit perplexed on where to go. I wasn’t too sure what I wanted to do, just certain that looking at National Apprenticeship programs was the best starting point for my career.

I’ve always been a bit shy and introverted (definitely one for nights in rather than nights out) but working here has really brought me out of my shell and massively improved my networking skills.



My role involves a heavy amount of project work to help implement new IT systems and policies to improve the work environment for our employees.

I also support all employees with any IT queries they may have, no matter how big or small, every phone call is equally important!



Winning the Apprentice of the Year award meant a great deal to me as it showed how much everyone has appreciated my work and help during my first year at Eden Futures. Hearing the cheers when my name was called out was amazing and showed me how happy people were that I had won. I hope it is just the starting point of a long and prosperous career.

Finalists in Health Investor Awards

We are proud to announce that Eden Futures is a finalist in two categories of the prestigious Health Investor Awards 2019.

Our service will be up against other national healthcare providers in the categories of ‘Specialist Care Provider and ‘Community Support Provider.’

Andrew Lennox, Eden Future’s CEO, commented: “Eden Futures is always striving to go above and beyond in all areas of the care sector and I am immensely proud of the extraordinary work that the team carry out on a daily basis for our service users.

“This nomination is testament to the hard work of each and every one of our team members across the country and is recognition of the high quality service we pride ourselves on delivering.”

As part of the awards process, we will be judged for our excellence in the provision of services within a community setting and for our care for adults with learning disabilities, including mental health.

The awards will take place on June 12 at London’s Grosvenor House Hotel, attended by over 1,200 of the sectors leading figures. The event is expected to attract a high volume of advisors, investors and operators within healthcare.




Eden celebrates Excellence Awards

We were proud to recently hold our celebratory awards evening, recognising our diverse and dedicated employees.

The ‘Excellence Awards’ event was attended by the finalists of the awards, which saw over 300 nominations received for 11 separate categories, including the ‘Extra Mile’ and ‘Autism’ award.

Eden Futures support over 600 people in a range of Supported Living settings, with over 1,100 staff members working to support, sustain and develop people’s independence.

Andrew Lennox, Eden Future’s CEO, said: “The Eden Futures team delivers high quality, person-centred support on a daily basis for service users, ensuring they live independent, fulfilling lives in their local communities.

“We wanted to take the opportunity to recognise the commitment and enthusiasm of our talented staff that have helped to improve the lives of service users over the past year.”

Staff were treated to a red carpet event as part of a two day leadership conference, an event which brings together senior staff to reflect on the past year and to discuss leadership development skills going forward.

Individuals were recognised on the evening with awards such as Making A Difference, Going The Extra Mile, Best Newcomer, Support Worker of the Year, Ambassador Award, Autism Award, Inspiring Leader, Behind the Scenes, and Best Service.

Celebrating Dignity Action Day

Dignity Action Day #DAD2019 is an annual opportunity for health and social care workers, and members of the public to uphold people’s rights to dignity. It’s aim is to provide a truly memorable day for people who use care services.

The campaign supports changing the culture of care and support services, placing dignity centrally, in the hearts and minds of all those that care for others.

One of the values that Eden Futures employees are expected to live by is to be Caring and Compassionate: ‘We expect every member of Eden Futures to be caring and compassionate by nature. When delivering support, your every action should be geared towards the needs, feelings, wishes and care plan of the person that you support.’

We were pleased to recently celebrate Dignity Action Day, spreading the word about the campaign to our colleagues and service users. Our service in Coventry and Warwickshire enjoyed a DigniTea event. With plenty of cake and tea, service users and dignity champions got together to promote their 10 dignity dos and put their views up on our Dignity Tree.


Success with two 100 per cent ‘Good’ CQC ratings

Two Eden Futures supported living services have been awarded a 100 per cent ‘Good’ rating from from the Care Quality Commission (CQC), following recent inspections.

The services, in Nottinghamshire and Lancashire, were found to be 100% Good in all areas of ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well led,’ with staff providing people with “choice, promotion of independence and inclusion.”

Staff from the Lancashire service were praised for their ‘approachable’ manner, with one team member commenting, “I particularly like the approach of the area manager, he is very person centred and keen to provide an excellent service to service users.”

Another said, “In terms of my work career, this is the best company I have ever worked for. They are innovative and listen to ideas from all levels of staff. We have a leadership and development programme and we can nominate people for courses. They invest in development.”

Tenants of the service told inspectors, “Staff are very kind and respectful. They always listen,” whilst inspectors found that people’s ‘privacy, dignity and independence were respected and promoted.

The Nottinghamshire service received equally positive comments and staff were praised for their “patience, consideration and kindness,” with one family member of a service user commenting, “I trust the staff. They really care about them and they’ve been very kind organising family trips and visits. It’s like a small family here.”

One member of staff added: “I couldn’t imagine working anywhere else. I feel I am trusted and all the team have the same approach and respect people’s decisions.”

Eden Futures CEO, Andrew Lennox, commented: “It’s fantastic that we have once again achieved 100% ‘Good’ CQC ratings. The teams in Lancashire and Nottinghamshire have worked tirelessly to deliver high quality, person-centred support and so I’m delighted their dedication has been noticed.”

Eden Futures has a 100% ‘Good’ CQC score for every Key Line of Enquiry in all of its services across England, a goal that was set only three years ago.

The Lancashire and Nottinghamshire services deliver person centred care with the aim of supporting independence and enabling individuals to move on. As such, person centred care plans are in place to track development and ensure a smooth transition.

Eden Futures appoint more ‘Expert by Experience’

Following a successful pilot scheme, Eden Futures has ended the year with the appointment of three new Experts by Experience to the company, bringing the total to 6.

Alan, Debbie and Ingrid, have taken on the role in order to further improve the services provided by Eden Futures.

All the Expert by Experience are supported by Eden Futures and work alongside the organisations Quality, Learning & Development & Recruitment/Leadership Teams to highlight great practice, identify areas for improvement, recruit the right people into the organisation and ensure inductees hear from people who use services at the very start of their employment.

Lorna Durrant, Head of Specialist Strategies & Outcomes at Eden Futures, commented: “We are always striving to improve our services at Eden Futures and listening to our Experts by Experience helps us to achieve this. We’re delighted to have them as part of our growing team.”

Alan said: “I can help service users with any concerns they have in the service they live in.” Debbie, added: “I’ve never had a paid job before, I can’t wait!”

The Experts by Experience programme offers paid opportunities for people with disabilities, brings authenticity to Eden Futures’ process, as well as helping to shape the organisation now and for the future.

Award win at esteemed healthcare awards

Eden Futures is pleased to announce they have won the Supported Living accolade at the prestigious LaingBuisson Awards 2018 ceremony.

Up against nine other supported living providers, Eden Futures impressed the awards judges with their organisational attitude, approach and goals and their key accomplishments over the past 12 months.

One of these key accomplishments is achieving a 100% good CQC rating in every service and in every Key Line of Enquiry, a result of their continual drive to achieve quality outcomes for the people they support.

Receiving the award, Andrew Lennox, Eden Future’s CEO commented: “Following our Public Private Partnership Laing Buisson award win last year, we are now honoured to have also received the Supported Living Provider award.

“This award would not have been possible without the hard work and dedication of our whole staff team, so I would like to thank them for their continued efforts in providing high quality, person centred care, support and enablement.”

More than 1,000 people were present at the annual awards ceremony which celebrates the best in health and social care. Held in the spectacular ballroom at the Park Plaza Westminster Bridge, the event was hosted by actor and writer, Alexander Armstrong, who entertained the guests before presenting the Awards with LaingBuisson Chairman, Stephen Dorrell.

LaingBuisson’s biggest event yet, the finalists were chosen by an independent panel of judges from over 350 nominations.

Eden Futures works innovatively in the sector to find housing with care solutions for vulnerable adults, and have had recent success as a result of collaboration and consultation with housing associations and local authorities.