Success with two 100 per cent ‘Good’ CQC ratings


Two Eden Futures supported living services have been awarded a 100 per cent ‘Good’ rating from from the Care Quality Commission (CQC), following recent inspections.

The services, in Nottinghamshire and Lancashire, were found to be 100% Good in all areas of ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well led,’ with staff providing people with “choice, promotion of independence and inclusion.”

Staff from the Lancashire service were praised for their ‘approachable’ manner, with one team member commenting, “I particularly like the approach of the area manager, he is very person centred and keen to provide an excellent service to service users.”

Another said, “In terms of my work career, this is the best company I have ever worked for. They are innovative and listen to ideas from all levels of staff. We have a leadership and development programme and we can nominate people for courses. They invest in development.”

Tenants of the service told inspectors, “Staff are very kind and respectful. They always listen,” whilst inspectors found that people’s ‘privacy, dignity and independence were respected and promoted.

The Nottinghamshire service received equally positive comments and staff were praised for their “patience, consideration and kindness,” with one family member of a service user commenting, “I trust the staff. They really care about them and they’ve been very kind organising family trips and visits. It’s like a small family here.”

One member of staff added: “I couldn’t imagine working anywhere else. I feel I am trusted and all the team have the same approach and respect people’s decisions.”

Eden Futures CEO, Andrew Lennox, commented: “It’s fantastic that we have once again achieved 100% ‘Good’ CQC ratings. The teams in Lancashire and Nottinghamshire have worked tirelessly to deliver high quality, person-centred support and so I’m delighted their dedication has been noticed.”

Eden Futures has a 100% ‘Good’ CQC score for every Key Line of Enquiry in all of its services across England, a goal that was set only three years ago.

The Lancashire and Nottinghamshire services deliver person centred care with the aim of supporting independence and enabling individuals to move on. As such, person centred care plans are in place to track development and ensure a smooth transition.

Eden Futures appoint more ‘Expert by Experience’


Following a successful pilot scheme, Eden Futures has ended the year with the appointment of three new Experts by Experience to the company, bringing the total to 6.

Alan, Debbie and Ingrid, have taken on the role in order to further improve the services provided by Eden Futures.

All the Expert by Experience are supported by Eden Futures and work alongside the organisations Quality, Learning & Development & Recruitment/Leadership Teams to highlight great practice, identify areas for improvement, recruit the right people into the organisation and ensure inductees hear from people who use services at the very start of their employment.

Lorna Durrant, Head of Specialist Strategies & Outcomes at Eden Futures, commented: “We are always striving to improve our services at Eden Futures and listening to our Experts by Experience helps us to achieve this. We’re delighted to have them as part of our growing team.”

Alan said: “I can help service users with any concerns they have in the service they live in.” Debbie, added: “I’ve never had a paid job before, I can’t wait!”

The Experts by Experience programme offers paid opportunities for people with disabilities, brings authenticity to Eden Futures’ process, as well as helping to shape the organisation now and for the future.

Award win at esteemed healthcare awards


Eden Futures is pleased to announce they have won the Supported Living accolade at the prestigious LaingBuisson Awards 2018 ceremony.

Up against nine other supported living providers, Eden Futures impressed the awards judges with their organisational attitude, approach and goals and their key accomplishments over the past 12 months.

One of these key accomplishments is achieving a 100% good CQC rating in every service and in every Key Line of Enquiry, a result of their continual drive to achieve quality outcomes for the people they support.

Receiving the award, Andrew Lennox, Eden Future’s CEO commented: “Following our Public Private Partnership Laing Buisson award win last year, we are now honoured to have also received the Supported Living Provider award.

“This award would not have been possible without the hard work and dedication of our whole staff team, so I would like to thank them for their continued efforts in providing high quality, person centred care, support and enablement.”

More than 1,000 people were present at the annual awards ceremony which celebrates the best in health and social care. Held in the spectacular ballroom at the Park Plaza Westminster Bridge, the event was hosted by actor and writer, Alexander Armstrong, who entertained the guests before presenting the Awards with LaingBuisson Chairman, Stephen Dorrell.

LaingBuisson’s biggest event yet, the finalists were chosen by an independent panel of judges from over 350 nominations.

Eden Futures works innovatively in the sector to find housing with care solutions for vulnerable adults, and have had recent success as a result of collaboration and consultation with housing associations and local authorities.

Warrington living scheme welcomes first tenants


Our supported living service in Warrington has welcomed its first tenants this week.

They have each moved into a specialist apartment designed to provide a supported living service for people with a learning disability or mental health need who require an alternative to residential care provision.

The new service which is located close to the centre of Warrington, Cheshire is made up of 4 bungalows, 2 ground floor apartments and 3 first floor apartments.

Each apartment is generously sized with its own front door, kitchen-diner, bedroom and bathroom. There are communal spaces within the development and a garden area.

One new tenant, Ingrid, told us: “I’m really enjoying living here and feel grateful to be here.” She added: “All the staff are brilliant and I feel very comfortable talking to them.”

Eden Futures has been working in partnership with registered social landlords Inclusion Housing Ltd who ensure the apartments are of the highest standard which allows Eden Futures to provide support that is better tailored to the needs of the individual.

Dave Whittock, Director of Service Development, from Eden Futures told us: “We are really pleased to have collaborated with Warrington Borough Council, Inclusion Housing Ltd and Independent Housing Ltd to bring about this excellent supported living service”.

“It’s great to see that the first two people had the opportunity to move in the day we officially opened the scheme and that they are enjoying their new home”.

First tenant moves into Scunthorpe scheme


A new supported living service run by Eden Futures in North Lincolnshire has welcomed its first tenant this week.Kelly moved into one of the eight specialist apartments that have been designed to provide a supported living service for people who require an alternative to residential care provision and with a learning disability or mental health need.

The new service in Scunthorpe is a re-development of two existing bungalows into enhanced, specialist supported living apartments that each includes their own front door, a bedroom, a bathroom/wet room and an open plan lounge/kitchen/diner.  Each person has their own private garden, and the facility has assistive technology built in to the infrastructure to aid independent living.

Kelly told us: “I really love my new flat and I really love the staff.” Her mum added: “I’ve seen the progress of the development and I’m truly impressed with the facilities they are offering.”

Eden Futures has been working in partnership with the Care Housing Association to ensure the apartments and the service are of the highest level and means that support can be offered to people with more complex and challenging behaviours.

Dave Whittock, director of service development, from Eden Futures told us: “This is another great example of how we have worked in partnership with our key stakeholders. This redundant and dilapidated care home has been given a new lease of life and brought back into the social care sector.

“The development continues to build on our other recent developments and provides further evidence of the on-going demand for Eden Futures services.”

The new tenants will look after their own tenancy, managed by Care Housing Association, who have kindly helped to provide individuals with a furniture pack when they move in, including all the essentials such as a single bed, wardrobe, sofa and a dining room table.

Matthew Eddisford, chief executive at Care Housing Association, added: “Care have been delighted to work with Eden Futures on this and other developments.  Through this collaborative approach to development we are able to continually raise the standard for specialist supported living. This new development provides Scunthorpe with high quality, sustainable properties that are truly reflective of the needs of our tenants and we are delighted to hear that *Kelly loves her new home.”

Eden Futures service user recruited as an ‘Expert by Experience’


A service user who has been supported by Eden Futures for 8 years is thoroughly enjoying working at Inclusion North as an Expert by Experience.

Gary has extensive knowledge of learning disabilities and a wealth of experience in health and social care. His position at Inclusion North involves taking part in Care and Treatment Reviews requested by the NHS.

Working across Yorkshire and the North East, Gary ensures that people with a learning disability and/or autism who may have a mental health condition, have behavior that challenges, who are in hospital or at risk of going in to hospital are safe, receiving good care and treatment and have a plan for how they can be supported to live good lives in the community.

Gary commented: “I’ve been working for Inclusion North as an Expert by Experience for nearly 3 years now and I’m really enjoying it. I love helping people to make sure that they receive the right care and support.”

Concentrating on individual needs, Gary will take patient’s concerns to the panel for recommendations and as a team they will determine what care needs to be delivered.

Supported by Eden Futures, Gary was initially in a shared house and then progressed into his own self-contained flat when he wanted to move in with his Girlfriend, who is also supported by Eden Futures. They are getting married on October 26 and are very much looking forward to it.

Gary added: “The support I’ve received from Eden Futures over the last 8 years has been fantastic, they’ve had a huge impact on my journey and are always encouraging me to look for opportunities.”

Winning ‘poet’ revealed for National Poetry Day


We were pleased to announce our winning poet, in a competition run for National Poetry Day. Jenny, who lives in Telford, wrote a poem about The Blossom Tree and was chosen from a number of creative entries.

National Poetry Day is a UK-wide celebration of poetry and all things poetical. It’s about everybody sharing poetry, reading poetry, writing poetry and enjoying poetry.

Now in its 24th year, the theme this year is ‘change’ and Eden Futures encouraged people they support to get creative and send in their poetry.

Jenny, aged 53, who is supported by the Eden Futures Telford service, was selected as the winner, receiving a high street gift voucher of choice for sharing such a captivating poem.

The poem explains how nature can bring hope, warmth and comfort to us all.

“The sun came out, and I was adorned with comforts, after living without. How hope greets us. When we have been brave.”

“For nature brings hope, showing her love as a present.”

Andrew Lennox, CEO, commented: “We were really pleased to see so many creative entries and they have all been so captivating to read.

“Congratulations to Jenny whose poem was so touching and a perfect example of how change can bring positivity in life.”

The Blossom Tree – By Jenny

Soft white stars

Pictured with the blue,

Cooling, cooling me

In the sunshine hue.

 

I was afraid

My body still tin,

And feverish and hot

But summer rushed in.

 

The Blossom Tree soon blossomed,

The sun came out, and I was adorned with comforts, after living without.

How hope greets us, when we have been brave,

Like the soft white stars that struggled to save,

And when I was young, it happened timeless before.

 

“Hope” the tree said standing tall,

And the colours of the earth evolve around the seasons.

For nature brings hope, showing her love as a present like a hug.

That gives us a warm glow.

 

 

 

 

 

 

Mansfield receives positive CQC


Staff at our Mansfield supported living service have been praised by the Care Quality Commission (CQC) for their caring and compassionate approach in a recently published inspection report.

The service, which provides care and support for up to six people in and around Mansfield, ‘supported people to achieve their hopes, dreams and aspirations’ according to the inspectors, who visited in July.

Its regional management team were praised for their clear vision about the future development of the service, with one staff member saying: “It’s a good company to work for, my experience has been good. There’s an honest and trustworthy culture.”

This positive feedback was reflected in the ratings as they deemed the service to be Good in all five areas of ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well led’, with the service gaining an overall rating of Good.

This latest result also continues the organisation’s commitment to gaining at least Good ratings across all of its 12 services, which it has now achieved.

Eden Futures registered manager, Katie Pridmore told us: “We are all extremely proud of the feedback we have received in this latest CQC report, it is testament to the hard work and dedication that the staff team here have put in over the past 12 months. We are passionate about providing high quality, person-centred care so to hear we’re getting things right is always very rewarding.

As the Registered Manager, I receive excellent support from all levels of the organisation, including quality team, training team, and Regional Director. They help to ensure a real culture of transparency and peer support, which benefits me in my role and is having a significant positive effect on the quality of service we are able to provide here in Mansfield.”

The full report is available on the CQC website.

 

 

Lincoln service praised in CQC


Staff at Eden Futures’ Lincoln service have been praised by the Care Quality Commission (CQC) for their caring and compassionate approach in a recently published inspection report.

The service, which provides care and support for people with learning disabilities in and around Lincoln, ‘supported people to have maximum choice and control of their lives’ according to the inspectors, who visited a number of weeks ago.

The management team were praised for promoting a ‘positive culture’, with staff members saying: “I like this company, the flexibility suits me” and “We have a good team at the moment.”

This positive feedback was reflected in the ratings as they deemed the service to be Good in all five areas of ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well led’, with the service gaining an overall rating of Good.

This latest result also continues Eden Futures’ commitment to having 100% Good ratings across all of its 12 registered locations, which it has now achieved.

Eden Futures’ registered manager, Danny Goldie told us: “We are all extremely proud of the feedback we have received in this latest CQC report, it is testament to the hard work and dedication that the staff team here have put in. We are passionate about providing high quality, person-centred support so to hear we’re getting things right is always very rewarding.”

 As the Registered Manager, I receive excellent support from all levels of the organisation, including our quality team, training team and Regional Director. They help to ensure a real culture of transparency and peer support, which benefits me in my role and is having a significant positive effect on the quality of service we are able to provide here in Lincoln.”

The full report, published on 5 July 2018, is available on the CQC website.

 

 

Social Eyes programme boosts confidence


Eden Futures has invested in The National Autistic Society’s ‘SocialEyes’ programme in order help autistic people in their services develop successful coping strategies.

The programme, which has already been used by some service users, aims to ‘explore the social world with people on the autism spectrum.’

The programme was purchased using Eden Futures Autism Fund, which supports service users with both physical items and vocational courses to help them maintain a high quality, independent life.

Designed for individuals or groups, SocialEyes focuses on eight areas that autistic people can have difficulty with, including how to start conversations, personal space, making eye contact and understanding emotions and body language.

One of the first autistic service users at Eden Futures to use the programme reported feeling more comfortable in social situations thanks to an increased self-awareness of personal space when queuing and speaking with others.

She went to add that the confidence she had gained through the programme, enabled her to join her family on a cruise where she found the courage to use some Spanish greetings and order drinks at the bar.

Lorna Durrant, Eden Futures Head of Specialist Strategies & Outcomes commented: “Part of my role as is to ensure that our service users are able to attain the skills they need to live a fulfilling life free from unnecessary restrictions.

“SocialEyes has given autistic people the tools to develop greater confidence. It’s fantastic that the autism fund has helped in this way and to learn that autistic people are already reaping the rewards of their hard work and dedication.”