Lincoln service praised in CQC

Staff at Eden Futures’ Lincoln service have been praised by the Care Quality Commission (CQC) for their caring and compassionate approach in a recently published inspection report.

The service, which provides care and support for people with learning disabilities in and around Lincoln, ‘supported people to have maximum choice and control of their lives’ according to the inspectors, who visited a number of weeks ago.

The management team were praised for promoting a ‘positive culture’, with staff members saying: “I like this company, the flexibility suits me” and “We have a good team at the moment.”

This positive feedback was reflected in the ratings as they deemed the service to be Good in all five areas of ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well led’, with the service gaining an overall rating of Good.

This latest result also continues Eden Futures’ commitment to having 100% Good ratings across all of its 12 registered locations, which it has now achieved.

Eden Futures’ registered manager, Danny Goldie told us: “We are all extremely proud of the feedback we have received in this latest CQC report, it is testament to the hard work and dedication that the staff team here have put in. We are passionate about providing high quality, person-centred support so to hear we’re getting things right is always very rewarding.”

 As the Registered Manager, I receive excellent support from all levels of the organisation, including our quality team, training team and Regional Director. They help to ensure a real culture of transparency and peer support, which benefits me in my role and is having a significant positive effect on the quality of service we are able to provide here in Lincoln.”

The full report, published on 5 July 2018, is available on the CQC website.